Frequently asked questions
How can I place an order by phone?
Our advisors will be happy to help you place an order by phone.
Please contact our customer service from Monday to Saturday.
Contact: +34 644 057 777
Monday-Saturday : 10:00 a.m. – 7:00 p.m. (except holidays)
Do I need an account to place an order?
You do not need an account to place an order with Loechs. However, if you register with us, you will enjoy the following benefits:
- Track your orders and review past purchases.
- Request an exchange or return directly from your account.
- Add the pieces you love or missed to your wishlist.
Can you help me find my size?
Certainly. Please click on "size guide" on any product page to view our sizing chart.
Should you require further assistance, please contact our customer service at +34 644 057 777 or email shop@loechs.com
Can I modify or cancel my order?
If you wish to cancel or modify your order, please contact our customer service.
Depending on the status of your order, it may be possible to cancel or modify your order; however, we will do our best to accommodate your request.
How can I track the status of my order?
We will send you an email with all updates regarding your order. If you wish, you can track your order by logging into your Loechs account.
Please contact our customer service for more information.
When will I receive my order?
At Loechs, we work by order; that is, we only produce what we sell.
This production method allows us to make each garment to measure and exclusively to our customers' orders.
Delivery takes 10 to 20 calendar days.
Do you ship internationally?
Loechs ships its orders anywhere in the world.
What payment methods are accepted at Loechs?
Loechs accepts the following payment methods: Debit or credit cards, Visa, Mastercard, American Express, Eurocard and PayPal.
Is it safe to order online?
All transactions carried out at Loechs are completely secure, with the aim of protecting all personal and payment data.
You can find more information in our Privacy Policy.
How can I make a return?
You have 14 calendar days to make a return, starting from the day you receive your order. Return shipping is free.
Only new items, not soiled or used, will be refunded. The item must be returned in its original packaging along with the item's tag.
The refund will be processed within 5 to 10 business days from the moment you receive the return acceptance confirmation email.
The refund will be issued using the same payment method chosen for the order.
Can I learn more about sustainability?
Loechs has created an environmentally responsible collection.
To read more about how we are creating a more sustainable future, visit our Sustainability section.